Policies and FAQ’S
Frequently Asked Questions for Your Peace of Mind
How do I get started?
Simply click “Book Now” located on any page! Complete your client and pet profile(s). Then, a representative of Golden Tails Dog Walking will contact you to book a Meet and Greet. After we’ve met, you can schedule dog walk services at your convenience!
Can we meet with you?
How much advance notice should I provide to request a service?
Are you bonded and insured?
How am I billed and when is payment due?
Is there a last-minute cancellation fee?
When we reserve services for your pup, we organize our schedule to ensure their needs are met at your requested time. We stick to a strict no overbooking policy, so we won’t accept another pet owner’s request if we are already booked.
We understand that it can be inconvenient to pay for services you don’t need. Therefore, you can cancel up to twenty-four hours in advance at no charge.
However, last-minute cancellations made with less than twenty-four hours notice will be billed at full-price.
Is there a fee for last-minute booking?
Do you need a key to my home?
Yes. Golden Tails Dog Walking will need two sets of house keys and at least one FOB or key card if you live in a private community. Your dog walker will keep one key with them to complete the visit and the other key will be kept locked in a safe at the Golden Tails Dog Walking office in the event of an emergency.
If you need your keys back, we are happy to drop them off for a $20 fee. Most clients find it more convenient to allow Golden Tails to hold onto their keys between services for future bookings.
Do you also offer pet sitting?
Do you take care of dogs in your home?
More questions? Just ask! Call us @ 786.537.5869 or fill out our contact form.
Additional Policies for Your Reference
Meet & Greet
Prior to booking, you’ll be asked to create an online profile for you and your pets. It is vital that you keep your profiles up-to-date with any changes regarding your pet’s routine, food, medications, and care instructions.
Once registered, please use the online scheduling system to book your visits. All visits must be scheduled no less than 24 hours in advance.
In order to move forward with your request, visits must be confirmed through the system. You will receive an email notification when your requests are confirmed.